AccessHE Online Project – Privacy Policy

How we may use your personal information

AccessHE is a division of London Higher. London Higher and AccessHE are committed to protecting your personal information and being clear about what information we collect from you and how we use it.

If we make any changes to this policy, we will let you know by revising the updated date, placing an alert on the homepage of the website, or corresponding with you directly.

The material on AccessHE Online in intended for the use of those over the age of 13. This is because the online courses we provide are directed at students aged 13 and over.

If you have any questions about this policy or our uses of personal data, please contact

Who we are and how to contact us

A key division of London Higher and the largest network of its kind, AccessHE is the pan-London organisation that aims to support the progression of under-represented groups to higher education (HE). We do this by enabling HE institutions (HEIs), schools and colleges to achieve their objectives on widening access to HE more efficiently and effectively. Originally funded by the NNCO project, AccessHE Online is a suite of online courses created in collaboration with some of our member institutions intended for students in year 9 and above.

All personal information provided by you through this website is under the control of AccessHE, who are responsible for taking care of your personal information in line with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). This policy may refer to AccessHE as: ‘AccessHE’, ‘our’, ‘us’ or ‘we’. Our registered office is: Tavistock House, Tavistock Square, London, WC1H 9JJ.

How to contact us

You can contact us via the following means:

Collecting and using your personal information

When you make an AccessHE Online account, we will ask you for some personal information. This is to allow you to access our online courses and to allow us to monitor user demographics. This could include:

  • If we are corresponding with you by email: your email address
  • If you register an account: your name and email address
  • If you complete and submit any free text boxes and choose to include any personal information: all your responses to these
  • When you access our website: your IP address, if you are the only person who has access to your computer or device, it can identify you.

Sharing your information

We may share your personal information with our partner institutions who have created the courses. This is to allow them to monitor the users and demographics of their courses. At present these include:

  • Brunel University, London
  • City, University of London
  • London Metropolitan University
  • Royal Holloway, University of London
  • St Mary’s University, Twickenham
  • University of Hull
  • University of West London

Collecting your personal information

We collect the following data:

  • http elements: date and time of link, server or IP address, top level domain name such as “”
  • click-stream data: type of computer and browser software, address of linking web site

This data is collected from all web users for website and server administration and research and development. However in the event of a security breach we may need to use web access logs to trace the origin of the breach.

Monthly and annual statistics are compiled about the website and web pages from the web access logs (e.g. numbers of unique users, page hits).None of the personal data is given, sold or disclosed to any third party, unless obliged or permitted by law to disclose it.

In additional to this we collect your personal information so we can monitor users to our online courses to measure their effectiveness for students from different backgrounds. To do this, we collect the information detailed below:

  • If you log in and register an account: to access any of our courses we ask you to register an account. For this we require that you provide us with your name, your email address and a password for accessing your account.
  • If you choose to provide us with additional information: when you create an account, you have the option of providing us with further information including your age, home postcode, your school, the level of education of your parents/carers, your first spoken language, and we may ask if you receive free school meals. These are all optional fields; you may still access the courses freely if you choose not to provide this information.

Sensitive personal information

When you register an account, you have the option of providing us with the following sensitive personal information. Please note, this is not necessary for accessing the online courses:

  • Your gender, ethnicity, whether you have any disabilities.

This is merely so both AccessHE and our partners can monitor the effectiveness of the platform in reaching particular cohorts.

Cookies and how we use them

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Sharing your personal information

We may share the personal information we collect about you with:

  • Our partner institutions who have created online courses. Currently, this includes:
    • Brunel University, London
    • City, University of London
    • London Metropolitan University
    • Royal Holloway, University of London
    • St Mary’s University, Twickenham
    • University of Hull
    • University of West London
  • Reputable and reliable third parties. This includes combined statistics about visitors to our website and website traffic patterns, answers to questions, content entered and related website information. The information used for these purposes is aggregated (i.e. combined with other user data) and anonymised, and will not be provided in a way which identifies you.

How we keep your information secure

We take steps to make sure we hold your personal information securely and share it with people or organisations who need to access it.

In order to provide our service, we need to transfer information to other organisations. We make sure these organisations commit to keeping your personal information secure.

To request access to your personal information, change, delete, or stop using it

You have the right, under the GDPR, to request a copy of your personal information we hold, to have it corrected, deleted, or to ask us to stop using it.

To request a copy of the personal information we hold about you – please send your request via email to:

To ask us to change, delete or stop using the personal information we hold about you – please send your request via email to: . We will always consider your request to make changes to your personal information and write back to confirm the action we have taken.

Other websites you can access from this one

Our website and privacy policy may contain links to other websites operated by other organisations or other websites operated by London Higher (such as: AccessHE, London Higher). We cannot be held responsible for the protection and privacy of any information you provide whilst visiting other sites. This privacy policy applies to this website only. Please make sure you read the privacy policy of the website you are visiting.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at . If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account. By continuing to access or use AccessHE Online after those changes become effective, you agree to be bound by the revised Privacy Policy.

Effective: March 2018