AccessHE Online Project – Privacy Policy

How we may use your personal information

AccessHE is a division of London Higher. London Higher and AccessHE are committed to protecting your personal information and being clear about what information we collect from you and how we use it.

If we make any changes to this policy, we will let you know by revising the updated date, placing an alert on the homepage of the website, or corresponding with you directly.

The material on AccessHE Online in intended for the use of those over the age of 13. This is because the online courses we provide are directed at students aged 13 and over.

If you have any questions about this policy or our uses of personal data, please contact

Who we are and how to contact us

A key division of London Higher and the largest network of its kind, AccessHE is the pan-London organisation that aims to support the progression of under-represented groups to higher education (HE). We do this by enabling HE institutions (HEIs), schools and colleges to achieve their objectives on widening access to HE more efficiently and effectively. Originally funded by the NNCO project, AccessHE Online is a suite of online courses created in collaboration with some of our member institutions intended for students in year 9 and above.

All personal information provided by you through this website is under the control of AccessHE, who are responsible for taking care of your personal information in line with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). This policy may refer to AccessHE as: ‘AccessHE’, ‘our’, ‘us’ or ‘we’. Our registered office is: Tavistock House, Tavistock Square, London, WC1H 9JJ.

How to contact us

You can contact us via the following means:

Why do we collect data

We collect information of everyone who makes an account on AccessHE Online and engages with one of our courses. This is to allow you to access our online courses and to allow us to monitor user demographics. We also collect this data in order to feedback to our partner HEIs to allow them evaluate the impact of their course both in the long and short term.

We collect this data under the legal basis ‘Consent’ as set out in GDPR under article 6(1)a:

‘the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

What we collect

We collect the following data for the following purposes:

  • The below data is collected from all web users for website and server administration and research and development. However in the event of a security breach we may need to use web access logs to trace the origin of the breach:
    • http elements: date and time of link, server or IP address, top level domain name such as “”
    • click-stream data: type of computer and browser software, address of linking web site.
  • We collect the below to compile monthly and annual statistics about the website and web pages from the web access logs (e.g. numbers of unique users, page hits):
    • If you log in and register an account: to access any of our courses we ask you to register an account. For this we require that you provide us with your name, your email address, your date of birth and a password for accessing your account
    • When you access our website: your IP address, if you are the only person who has access to your computer or device, it can identify you.
  • In additional to this we collect your personal information so we can monitor users to our online courses to measure their effectiveness for students from different backgrounds. To do this, we collect the information detailed below. These are all optional fields; you may still access the courses freely if you choose not to provide this information:
    • Home postcode,
    • Current school,
    • Gender,
    • Ethnicity,
    • Disability Information,
    • Level of education of your parents/carers,
    • First spoken language,
    • Free school meals data. 

Please note that by filling in these fields, you will be consenting to AccessHE using your data in the manner described below.

Sharing your information

We may share your personal information with our partner institutions who have created the courses. This is to allow them monitor and evaluate the effectiveness of their course as an outreach activity. We have listed this here with signposting to their data protection policies:

Our members may also record this data on the Higher Education Access Tracker (, a secure online database managed by the University of Kent.  This data is used to analyse, evaluate and monitor the impact of WP outreach activities.  Learner’s progress is tracked to investigate longitudinal impact on attainment, progression and social mobility.

For research and evaluation purposes, AccessHE or AccessHE Online creator institutions may also share this information with reputable and reliable third parties. This includes combined statistics about visitors to our website and website traffic patterns, answers to questions, content entered and related website information. The information used for these purposes is aggregated (i.e. combined with other user data) and anonymised, and will not be provided in a way which identifies you. These institutions may include:

  • The Office for Students
  • The Department for Education
  • England Skills Funding Agency
  • The Higher Education Statistics Agency
  • UCAS

The project and its partners will not use your record in a way that would affect you individually and we will not release data to anyone who is unauthorised. AccessHE does not and will not, sell personal data to third party organisations.


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As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

How we keep your information secure

We take steps to make sure we hold your personal information securely and share it with people or organisations who need to access it. For the duration of this project, information will be stored on both The AccessHE Online website (to enable use of the platform) and on password protected Excel spreadsheet which are shared with our course creator institutions. These spreadsheets will be kept on a secure serve and will only be accessible by AccessHE staff.

The AccessHE Online website itself has several layers of protection:

  • Our secured sockets layer (SSL) encrypts all transmitted data from each user session ensuring any data intercepted is not readable.
  • Our firewall – Wordfence Premium- is installed on all websites. This will fight any threat/attack in real-time. For details see website.
  • We keep plugins up to date on a monthly basis in order to minimise risk against any known vulnerabilities with older versions.

In order to provide our service, we need to transfer information to other organisations. We make sure these organisations commit to keeping your personal information secure.

How long do we keep your data?

We keep data for extended periods of time to enable the functioning of the AccessHE Online website and to evaluate the success of AccessHE Online as an outreach activity. We will retain records securely for the duration detailed below, and will review our retention periods annually in line with Information Commissioner’s Office guidance and other best practice in the sector.

  • Information stored on the website will remain there until a user contacts us to disable and delete their account or until the end the project, whichever arises first.
  • Personal information stored on secure Excel spreadsheets will be deleted at the end of each academic year or at the end of the project, depending of which occurs first.

To request access to your personal information, change, delete, or stop using it

You have the right, under the GDPR, to request a copy of your personal information we hold, to have it corrected, deleted, or to ask us to stop using it.

To request a copy of the personal information we hold about you – please send your request via email to:

To ask us to change, delete or stop using the personal information we hold about you – please send your request via email to: . We will always consider your request to make changes to your personal information and write back to confirm the action we have taken.

Other websites you can access from this one

Our website and privacy policy may contain links to other websites operated by other organisations or other websites operated by London Higher (such as: AccessHE, London Higher). We cannot be held responsible for the protection and privacy of any information you provide whilst visiting other sites. This privacy policy applies to this website only. Please make sure you read the privacy policy of the website you are visiting.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at . If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account. By continuing to access or use AccessHE Online after those changes become effective, you agree to be bound by the revised Privacy Policy.

Effective: March 2019